Shipping, Returns & Refunds
At INMYHEALS, we take pride in thoughtfully preparing every order. Please review the following policies before making a purchase.
Order Processing
In-stock orders are typically processed within 2–3 business days, excluding weekends and holidays.
Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.
Once your order has shipped, tracking information will be provided when available.
Shipping & Delivery
We offer shipping options based on availability at checkout.
Standard ground shipping typically takes 5–7 business days after your order has been processed and shipped.
Delivery times for other shipping methods will be displayed at checkout when available.
Shipping estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other unforeseen circumstances.
Preorders
Preorder items are products available for purchase before their scheduled fulfillment date.
Each preorder will include a clearly stated expected shipment date or shipping timeframe on the product page before purchase.
Preorders do not follow our standard 2–3-business-day processing schedule. Instead, they will be prepared and shipped according to the fulfillment schedule communicated at the time of purchase.
If a preorder cannot ship within the stated timeframe, affected customers will be notified and given the opportunity to consent to an applicable delay or receive a refund, in accordance with applicable law.
If we are unable to fulfill a preorder, the order will be canceled and refunded.
Returns & Exchanges
All sales are final, except for eligible refunds or replacements described in this policy and rights provided by applicable law.
Due to the personal nature of our body care products and our commitment to hygiene and product integrity, INMYHEALS does not accept physical returns or exchanges of opened or unopened products.
We do not offer refunds for changes of mind, personal preference, or products that are no longer wanted.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, leaking, defective, or incorrect, please contact us within 30 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the affected product and packaging, when possible
Once your claim has been reviewed, we will provide an appropriate resolution, which may include a replacement or refund.
Physical returns are not required under our standard claims process.
Lost or Undelivered Orders
If your order has not arrived, please contact us with your order number.
We will review the tracking information and investigate the delivery issue with the shipping carrier.
If an order is determined to be lost or undelivered, we will arrange an appropriate replacement or refund.
Product Sensitivities & Adverse Reactions
Please carefully review all product ingredients before use.
If you experience irritation or an adverse skin reaction, discontinue use immediately and contact us with your order number and a description of the concern.
We review reported product reactions individually and may issue a refund when appropriate.
No physical return is required under our standard claims process.
Refund Processing
Approved refunds are issued to the original payment method whenever possible.
Please allow additional time for your bank or payment provider to process the refund.
Contact Us
For questions regarding shipping, orders, or refunds, please visit our Contact page and include your order number.
Nothing in this policy limits any rights or remedies available under applicable law.